Shipping policy

Everything you need to know about how and when your Nellodz order arrives.

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Shipping cost

Shipping is free on every order. There are no minimums and no surprise charges at checkout.

Processing time

Orders are processed within 1 to 2 business days after you place them. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Once processed, most orders arrive within 7 to 14 business days. A typical order lands in about two weeks from the day you order.

Delivery estimates are estimates, not guarantees. Carrier backlogs, weather, and holiday periods can add time.

Where your order ships from

We want to be straightforward with you about this. Nellodz works with fulfillment partners who ship directly from their warehouses, including warehouses located outside the United States. This is how we are able to offer these products at the price we do rather than marking them up the way a big retailer would.

The tradeoff is that delivery takes longer than same-week shipping from a large store. If you need something to arrive in a few days, we are honestly not the right choice, and we would rather tell you that up front than disappoint you later.

Import fees and customs

You will never be asked to pay import duties, customs charges, or any additional fees on delivery. The price you pay at checkout is the full price. If any such fee is ever charged to you, contact us and we will reimburse it in full.

Tracking your order

You will receive a tracking number by email as soon as your order ships. Please allow a few days for the tracking to begin updating after you receive it, as carriers sometimes take time to scan a package into their system.

If your tracking has not updated in more than 10 business days, email us and we will look into it.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you notice a mistake, email us within 24 hours of ordering and we will correct it if the order has not yet shipped.

We are not able to reroute a package once it has shipped. If a package is returned to us as undeliverable due to an incorrect address, we will reship it or refund you.

Lost or missing packages

If your order has not arrived within 30 days of shipping, contact us. We will send a free replacement or issue a full refund, whichever you prefer. You do not have to fight with the carrier. That is our job, not yours.

Damaged or wrong item

If your order arrives damaged, defective, or is not what you ordered, email us a photo. We will ship a replacement or refund you in full, and you will not need to mail anything back.

Questions

Email us at odufada@gmail.com and we will respond within 2 business days.

Last updated: July 11, 2026