Privacy Policy
Nellodz (“Nellodz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://nellodz.com and our product pages on *.nellodz.com subdomains, how we use it, and the choices you have.
Nellodz is operated by Nellod Financial, Inc., a Maryland, USA company. We sell home, kitchen, pet, and car products (“our products”) to customers in the United States.
Information we collect
We may collect:
- Contact and order information you provide — such as name, email address, shipping address, phone number (if provided), and order details.
- Payment information — when you pay, your payment is processed by Stripe (for card payments) or PayPal. Nellodz does not store your full card number or CVV. Card data is handled by Stripe or PayPal according to their own privacy and security practices.
- Technical information — such as IP address, browser type, device type, and pages visited, which may be collected through cookies or similar tools to run and improve our site.
- Communications — messages you send to support@nellodz.com or orders@nellodz.com.
We do not sell physical products that require special health data collection as part of checkout. We do not knowingly collect sensitive personal information beyond what is needed to fulfill orders and support you.
How we use your information
At checkout we collect name, email, shipping address, and payment details. We use that information as follows:
- Name and shipping address — to fulfill and deliver your order (including sharing shipping details with suppliers or carriers who ship to you).
- Email — to send order confirmations, shipping updates, and customer-support replies, and to respond to questions, returns, and refunds.
- Payment information — processed by Stripe or PayPal to complete your purchase. Nellodz does not store full card numbers.
- Order and technical records — to detect fraud, protect our business and customers, improve our website and products, and comply with law.
Payment processors
- Stripe processes card payments on our behalf. Nellodz does not store full card data. See Stripe’s privacy policy for how Stripe handles payment data.
- PayPal processes PayPal checkout on our behalf. See PayPal’s privacy policy for how PayPal handles your account and payment data.
We only offer Stripe and PayPal as payment methods.
Sharing your information
We share information only as needed to run Nellodz, including with:
- Payment processors (Stripe, PayPal)
- Suppliers and shipping/fulfillment partners who pack and deliver your order
- Service providers who help us operate email, hosting, analytics, or customer support (under obligations to protect your data)
- Authorities when required by law or to protect rights and safety
We do not sell your personal information for money. We do not share your information for third-party marketing unrelated to Nellodz without a lawful basis or your consent where required.
Cookies and similar technologies
Our sites may use cookies or similar technologies to keep the cart working, remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Blocking some cookies may affect checkout or site features.
Data retention
We keep order and customer records as long as needed to fulfill orders, provide support, meet legal and accounting requirements, and resolve disputes. Support emails are kept as needed to help you and improve our service.
Security
We take reasonable steps to protect personal information. Payment card data is handled by Stripe or PayPal using industry-standard security. No method of transmission over the internet is 100% secure; please use a strong, unique password for any accounts you control and contact us if you suspect unauthorized use of your information related to a Nellodz order.
Children’s privacy
Nellodz is intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age applies). If you believe a child provided us information, contact support@nellodz.com and we will take appropriate steps to delete it.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain processing. To make a request, email support@nellodz.com. We will respond as required by applicable law. You may also unsubscribe from marketing emails using the link in those emails (transactional order emails will still be sent as needed).
Third-party links
Our sites may link to third-party sites (for example, tracking pages or social media). Their privacy practices are their own; we encourage you to read their policies.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our sites after an update means you accept the revised policy, where permitted by law.
Contact us
Email: support@nellodz.com
Brand: Nellodz
Operated by: Nellod Financial, Inc.
Mailing address: 9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774
Website: https://nellodz.com
Best,
The Nellodz Team
support@nellodz.com