Customer Support
We’re here to help. Whether you have a question about an order, a product, a return, or anything else, reach out anytime.
How to contact us
Email: support@nellodz.com
Orders alias: orders@nellodz.com (same inbox as support)
Support is email only. We do not offer phone support. There is no phone number for Nellodz customer service.
What to include in your email
Please include:
- Your order number (if you have one)
- A short description of how we can help
- For damaged, defective, or wrong items: clear photos of the issue and packaging when possible
- For returns: the item(s) you want to return and a brief reason
We reply to every message. Including those details helps us get back to you faster.
Response expectations
We reply to every message. We reply within 2 business days.
Shipping & returns (quick links)
- Shipping Policy — US shipping only; free on orders of $39.00 or more (including exactly $39.00); $4.99 below $39.00; processing 1–2 business days; delivery about 7–12 days after processing
- Refund & Return Policy — 30-day returns from delivery; approved refunds in 5–10 business days to the original payment method
- Privacy Policy
- Terms of Service
Business information
Brand: Nellodz
Operated by: Nellod Financial, Inc.
Website: https://nellodz.com
Product pages: also available on *.nellodz.com subdomains
Mailing address (mail only — never for returns):
9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774
What we sell
Nellodz sells physical consumer products online — home, kitchen, pet, and car products (“our products”). We accept payment by card through Stripe and by PayPal only. Orders are fulfilled from our suppliers and shipped directly to you (some stock may later ship from a US warehouse).
Thanks for shopping with Nellodz.
Best,
The Nellodz Team
support@nellodz.com