Shipping Policy
Thank you for shopping with Nellodz. This page explains how we process and ship orders.
Where we ship
We currently ship within the United States only. We do not ship internationally at this time. If your shipping address is outside the US, we will contact you and cancel or refund the order as needed.
Shipping costs
- Orders of $39.00 or more (including exactly $39.00): free US shipping.
- Orders below $39.00: $4.99 US standard shipping.
Shipping charges (if any) are shown at checkout before you pay.
Order processing
After you place an order, we prepare it for shipment. Processing time is 1–2 business days (business days, excluding weekends and US holidays). You will receive an email confirmation when your order is received, and another email with tracking when it ships.
Most orders are fulfilled by our suppliers and shipped directly to you. Some items may later ship from a US warehouse as our inventory grows. Either way, you receive tracking when the package is on its way.
Delivery time
After your order is processed and handed to the carrier, delivery typically takes about 7–12 days. Actual timing can vary by carrier, destination, weather, and peak seasons. Tracking updates are the best guide once your package has shipped.
Tracking
When your order ships, we (or our fulfillment partner) email you a tracking number and link. Use that link for the latest status. If tracking hasn’t moved for several days after the expected window, email us at support@nellodz.com with your order number — we’re happy to look into it.
Address accuracy
Please double-check your shipping address at checkout. We ship to the address you provide. If a package is returned to us or the supplier because of an incorrect or incomplete address, contact support@nellodz.com so we can help with next steps (reship or refund options may depend on carrier fees and product availability).
Lost, delayed, or damaged packages
If your package is lost, significantly delayed, or arrives damaged, email support@nellodz.com with your order number and photos (for damage). We’ll work with you on a replacement or refund under our Refund & Return Policy.
Questions
Email support@nellodz.com (or orders@nellodz.com — same inbox). Include your order number when you can.
Business: Nellodz, operated by Nellod Financial, Inc.
Mailing address: 9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774
Best,
The Nellodz Team
support@nellodz.com