Terms of Service
Welcome to Nellodz. These Terms of Service (“Terms”) govern your use of https://nellodz.com and our product landing pages on *.nellodz.com subdomains (together, the “Site”), and any purchase of products from us.
By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.
Who we are
Brand: Nellodz
Operated by: Nellod Financial, Inc., a Maryland, USA company
Support: support@nellodz.com
Orders alias: orders@nellodz.com (same inbox)
Mailing address: 9701 Apollo Dr., Suite 380, Upper Marlboro, MD 20774
Support is email only. We do not offer phone support.
What we sell
Nellodz sells physical consumer products online — home, kitchen, pet, and car products (“our products”). Product descriptions and images are provided for information; we aim for accuracy but minor variations (for example, color or packaging) can occur. Prices are shown in US dollars unless otherwise stated and may change without notice before you complete checkout.
Eligibility
You must be able to form a binding contract under applicable law to place an order. By ordering, you confirm that the information you provide is accurate and that you are authorized to use the payment method you select.
Orders and payment
When you place an order, you offer to buy the products at the price and on the terms shown at checkout. We may accept or decline an order (for example, for stock, pricing, fraud, or shipping limitations). If we decline or cancel, we will refund any amount charged for that order.
We accept payment by card via Stripe and by PayPal only. Nellodz does not store your full card number. Payment processing is handled by Stripe or PayPal.
You agree to pay all charges for your order, including applicable taxes and shipping (if any), as displayed at checkout.
Shipping
Orders ship within the United States only. Free US shipping applies on orders of $39.00 or more (including exactly $39.00). For orders below $39.00, shipping cost is $4.99.
Order processing takes 1–2 business days. After processing, delivery typically takes about 7–12 days. See our Shipping Policy for full details. Risk of loss and title pass according to applicable law and carrier practices once the package is delivered to the address you provided, unless otherwise required by law.
Returns and refunds
Our Refund & Return Policy is part of these Terms. In summary: you may request a return within 30 days of delivery for eligible items. Return address is provided by email per order (do not mail returns to our office). Customer pays return shipping unless the item arrived damaged, defective, or wrong. Approved refunds go to the original payment method within 5–10 business days. Full details are in that policy.
Disputes and chargebacks
If you have a problem with an order, please email support@nellodz.com first. We are committed to resolving issues fairly and quickly. Starting a chargeback or payment dispute without contacting us can delay a solution.
If a dispute is opened through PayPal or Stripe, we respond with our order records (including order details, shipping and tracking information, and related support correspondence) so the dispute can be reviewed.
Fulfillment
Orders are typically fulfilled by suppliers and shipped directly to you. Some stock may later ship from a US warehouse. In all cases, Nellodz remains responsible for customer service for your order at support@nellodz.com.
Intellectual property
The Nellodz name, logos, Site content, and product materials are owned by us or our licensors. You may not copy, scrape, or reuse Site content for commercial purposes without our written permission.
Acceptable use
You agree not to misuse the Site — including attempting unauthorized access, interfering with Site operation, submitting false order information, or using the Site for unlawful purposes.
Disclaimer of warranties
To the fullest extent permitted by law, the Site and products are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not allowed. Nothing in these Terms limits any rights you have under mandatory consumer protection laws.
Limitation of liability
To the fullest extent permitted by law, Nellodz and Nellod Financial, Inc. are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Site or products. Our total liability for any claim related to an order is limited to the amount you paid for that order, except where the law does not allow such a limit (including for personal injury caused by our negligence where such exclusion is prohibited).
Indemnity
You agree to indemnify and hold harmless Nellodz and Nellod Financial, Inc. from claims arising out of your misuse of the Site, your violation of these Terms, or your violation of others’ rights, to the extent permitted by law.
Privacy
Our Privacy Policy explains how we collect and use personal information. By using the Site, you also acknowledge that policy.
Governing law
These Terms are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules, except where mandatory consumer laws in your place of residence require otherwise. Courts located in Maryland will have exclusive jurisdiction over disputes, subject to any non-waivable consumer rights you may have.
Changes
We may update these Terms from time to time. The “Last updated” date will change when we do. Changes apply to new orders and Site use after posting. Material changes may be highlighted on the Site or by email when appropriate.
Contact
Questions about these Terms? Email support@nellodz.com.
Best,
The Nellodz Team
support@nellodz.com